NES customers targeted by utility scams

Nashville Electric Service (NES) warns that utility scam artists are once again targeting customers by threatening to disconnect their power if a payment is not made as soon as possible.
According to a statement from NES, small business owners, non-English speaking customers and the elderly are frequently targeted with these types of scams.
These scammers have the ability to “spoof” or alter the name on the caller ID so that it displays NES’ name and phone number instead. The person calling has been said to make claims that the customer’s account is past due and immediate payment is required.
NES offers several tips to help customers protect themselves.If someone calls threatening to cut off the power if a payment is not made then people receiving the call need to hang up. This is a sign of a scam. Also, NES recommends never giving personal or financial information to an unsolicited caller because NES does not provide a toll-free number to call for making a payment.
Additionally, if someone in a utility uniform shows up at the door for unscheduled service, check for proper identification and have them wait outside while someone calls NES at 615-736-6900 to verify their information.
If a person has doubts about a phone call, email, text or on-site visit, reach out to NES before taking any action. NES also says that if you think you are a victim of a scam, contact the local police.
All NES field employees wear uniforms and carry photo ID badges and company vehicles are marked with an NES logo and/or vehicle number. NES never calls or goes door-to-door to solicit payment information.